New servers are generally set up within four to five business days after the order is placed and the order invoice processed.
At this time, we do not offer servers with Windows installed, nor do we have plans to introduce this line in the foreseeable future.
All servers are carried on a month to month contract (even if a longer contract period is selected during the ordering process) unless otherwise specified in the client's contract and agreed to by both the client and Hosting Matters. Server cancellations must be made 30 days prior to the next renewal date of invoicing.
All new servers are set up with CentOS, the apache web server, php, mySQL, exim, and perl. Other software, such as ImageMagick and Zend Optimizer, can be installed on request.
The control panel recommended is cPanel, a flexible, powerful, and user-friendly control panel both for administrative functions and client use. At this time, only this control panel is offered if the control panel option is selected during the ordering process.
Hardware that is faulty or fails through no action of the client will be replaced at no charge.
Root access is granted for any dedicated server. The root password must be kept on file with support at all times to ensure there are no delays if any issues arise on the server that require attention.
We are pleased to offer the same level of technical support to dedicated server clients as we offer to all other clients. If there is an issue on which you require our assistance, contact us via the helpdesk and we'll be glad to help. Support for dedicated servers, like support for all clients, is available 24/7. An emergency paging address is provided for dedicated server clients after setup, in the event an emergency ticket to the helpdesk is not answered within 10 minutes.
Bandwidth overages are charged at $1.50 per gig for actual usage.
Additional IP addresses can be requested by contacting the helpdesk. Usage of current IP addressing space should be at 80% utilization prior to (or shortly after) requests are made for further IP addresses. Additional IPs are charged at $5 per month per block of 10 IP addresses. There is also a $5 setup fee per request. Periodic audits of IP usage will be performed by Hosting Matters, for accounting and growth purposes.Back to the top of the page.
All servers come with basic monitoring, which will poll the server every 90 seconds from a remote location to determine if it is reachable (up/down ping test). Enhanced monitoring, to monitor other services (HTTP, FTP, SSH, POP, SMTP, mySQL, DNS, Load Averages) is also available as an addon package during the ordering process. Additional monitoring services can also be added after setup by contacting the helpdesk. Notification alerts from the remote monitoring systems can be sent to any email address or SMS-capable device. Restricted login access to the monitoring system permits dedicated clients to see their server(s) only.